Cancellation & Refund Policy
Last updated August 2026
Draft for review. This document is a working template prepared for Laundry Free and has not been reviewed by counsel. It must be reviewed and approved by the business owner and a licensed attorney before launch.
No contract, no cancellation fee. Here is exactly how skipping, pausing, cancelling and refunds work.
Skipping a week
Submit a skip from your account at least 24 hours before your scheduled pickup. Skipped weeks are not billed and you keep your assigned laundry day.
Pausing service
Pause for any length of time from your account. Pausing holds your assigned pickup day and your preferences so nothing has to be set up again when you return.
Cancelling
Cancel from your account at any time. Cancellation takes effect immediately for future billing; a pickup already collected and in process will be completed and billed as normal. There is no cancellation fee.
Refunds and credits
If we fail to collect or deliver as scheduled and the cause is ours, that service is refunded or credited. Service-quality issues are handled through the Laundry Care Policy, typically as a re-wash at no charge or an account credit.
Promotional first-bag pricing and referral credits have no cash value and are not refundable.
Failed payments
If a payment fails we notify you and retry. Service pauses until the balance is settled, and your assigned laundry day is held while we sort it out.
Contact
Questions about this document: hello@laundryfree.com or (843) 894-0700. Laundry Free serves Myrtle Beach & Horry County, South Carolina.