Put it out. Get it back clean.
Three steps for you. Ten for us. Standard turnaround is 48 hours, and you never have to be home.
Your part
Three things, and two of them aren't work
- Step 01
Put it out.
Bag outside by 8:00 AM on your weekly Laundry Day. If it closes, it goes.
- Step 02
We handle everything.
Pickup, wash, dry, fold, package, return. You get texts, not tasks.
- Step 03
Get your life back.
Folded laundry at your door. Walk past the laundry room without thinking.
Our part
What actually happens to your laundry
You can watch every one of these stages from your account. Each is a real status, not a progress-bar decoration.
- 01ScheduledYour laundry day is set. You get a reminder the evening before.
- 02Bag ReadyBag out by 8 AM. Porch, alcove, garage side door — wherever we agreed.
- 03Picked UpScanned to your unique bag ID at the curb. You get a text.
- 04At Laundry FreeWeighed, inspected, notes checked against your preferences.
- 05WashingYour household's laundry only. Your detergent choice, your softener setting.
- 06DryingDried by fabric type — towels hot, everyday wear lower, delicates lowest.
- 07FoldingFolded and sorted by category so it goes straight into drawers.
- 08Quality CheckCounted, matched to your bag ID, packaged.
- 09Out for DeliveryBack on the route to your address. You get a text.
- 10DeliveredAt your door, neatly packaged. Nothing left for you to do.
Start here
Check your street first
Questions about the process
Do I need to be home?
No, and most customers are not. That is the whole point. Leave your bag out by 8 AM on your laundry day and it will be gone when you next look.
Where do I leave my laundry?
Wherever you and your driver agree at signup: front porch, doorstep, entry alcove, garage side door or driveway top. That location is saved on your account so it is the same every week.
What happens if it rains?
Our bags are water-resistant, and we ask you to place yours under cover when you can — a porch, an entry alcove or a garage side door. We run routes in normal Carolina rain. If severe weather stops a route, we contact you and move your pickup to the next day.
How quickly do I get it back?
Standard turnaround is 48 hours. Bag out Tuesday morning, clean laundry back at your door by Wednesday or Thursday evening. Express same-day turnaround is available for an added fee.
Do you mix my laundry with other customers' laundry?
No. Every household's laundry is washed, dried and folded separately. Your bag gets a unique bag ID at pickup and stays with that ID through washing, drying, folding, quality check and delivery.
How are my clothes kept organized?
Your bag is scanned to a unique ID at pickup and never merges with another household's laundry. Items come back sorted and folded by category and packaged together so they go straight into drawers.
What detergent do you use? Can I request fragrance-free?
You choose. Standard detergent or a sensitive, fragrance-free and dye-free detergent, with fabric softener and dryer sheets each set to yes or no. Preferences live on your account and apply to every order until you change them.
Do you offer dry cleaning?
Not today. Laundry Free is a wash, dry and fold service for everyday household laundry. Keep dry-clean-only garments out of your bag.